Trouble with Comcast and Vonage
We have been with Comcast for years now, dealing with random shut off’s, bad connection at times, and horrible customer service, paying an outrageous amount monthly, 133.00 for internet and TV. We also have Vonage for 29 a month. All the while new customers are getting the triple play for 99.00 a month, for phone, TV, and Internet. Of late we have had problems with vonage cutting in and out, at this point it is impossible to carry on a conversation. Comcast blames vonage, vonage blames comcast, back and forth, no fix, how fun huh?!?!?
Soooo, I emailed Comcast, and offered them a deal, I would cancel Vonage if they would extend the new prices to us. So instead of paying the two companies a total of 163 a month we would be paying one company just over 100 with taxes and other random fees. I would call them but our phone is useless (we even went out and bought a new phone to see if that was the problem (out $40 on that one!) Anyway, according to the site, I should hear back in about 24 hours, probably more like monday or Tuesday though.
If the email does not work I will try calling from somewhere else, and if that fails I will personally go up there. If I still get no help, we will be shopping for other options for phone, internet and TV. Fun Fun….
Popularity: 15% [?]
Eve, 26, housewife, blogger, located in Lake City, FL 32024
Comments (9 comments)
yea my friend had the same kinda problems with his comcast, so i decided to stay with direct tv. so far so good, no real problems o_O
~Mike
akavar 2050 / April 25th, 2008, 6:41 pm / #
Comcast’s customer service really sucks
Maria of ugg boots / April 26th, 2008, 8:02 am / #
Stick to direct TV. But the price is really high in your country. In India cable tv with 100 channels come for 150. Bit its 150 Rs which is close to 4US$. We get things at much cheap price. Thanks by the way.
Teenage Love / April 27th, 2008, 6:28 am / #
yea i got tired of having to deal with the comcast issues that i just switched over to direct TV :/
-Jaina
Creative Hold Music / April 29th, 2008, 4:48 pm / #
Girl! I’m right there with you regarding comcast! I just switched to vonage from Verizon - we’ll see how it goes! Good Luck!
I’ve really enjoyed reading your blogs - would it be O.K. if I link you?
your musing mom
nicole / April 29th, 2008, 5:06 pm / #
Comcast really sucks! So its a better idea to stick to direct TV or try to find other options.
gewinnspiele / April 30th, 2008, 10:13 am / #
Great post! Brings back memories. We too are Comcast customers and have been for years.
What we found is…when you try to cancel your service oftentimes they give you a better deal so as not to lose you.
I hope you hear back from them and get a better deal as well.
Have a great day!
Ilka / April 30th, 2008, 4:52 pm / #
What a great idea to run a deal by them….I’ve never thought of doing that. I might have to try the same!
hijinks / April 30th, 2008, 6:55 pm / #
This post brings back memories. We too are Comcast customers and have been for years. What we found is…when you try to cancel your service oftentimes they give you a better tranaction so as not to lose you.
Sandra Prangenberg / May 6th, 2008, 9:50 am / #
Post a comment